CCF quality policy
Quality policy
We believe it our job to tell the client about the standard of service we are providing rather than for the client to have to ask.
Our objective
Everyone at CCF works to one aim.
The objective of each and every person in CCF is to deliver a good service to the customer.
Our mission
Why quality assurance matters in cleaning.
We recognise that quality assurance in a labour-intensive industry is vital. As such, all levels of our staff are committed to ensuring that our clients receive the required level of service.
We believe it our job to tell the client about the standard of service we are providing rather than for the client to have to ask.
Training
How our staff learn the job.
Our staff are generally trained on site by Area Management to ensure that they have the right attitude to standards of service and hygiene within the location environment, and the knowledge and skills to do their job effectively.
CCF recognises that the training and development of its employees plays an important part towards achieving the company mission.
Recruitment
Where our staff come from.
Our staff are recruited from a variety of sources, including recommendation, advertisements in local newspapers and Job Centres.
Consideration is also given to employing members of the existing workforce, subject to our client’s agreement and approval.
What it means for you
- We tell you about the standard of service, so you never have to ask.
- Each and every person in CCF works to deliver a good service to you.
- Our staff are generally trained on site by Area Management.